![]() If a Norton agent is unable to remove the virus from your device, then you may receive a refund based on the actual price paid for the current term of your qualifying subscription. *1 Virus Protection Promise: To be eligible for the Virus Protection Promise, you must have a qualifying subscription and unless you have Norton Small Business, you must also have purchased, renewed or upgraded that subscription directly from NortonLifeLock, or activate automatic renewal with NortonLifeLock. ![]()
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